TrueProvider Portal – Users – User Login

Register for the Provider Portal

CareSource® has a single provider portal for the Kentucky market.  Providers who serve Humana – CareSource® members may also serve CareSource Marketplace plan or CareSource Medicare Advantage members.

If you are not already registered for the Provider Portal, please register here.

If you have a login, but cannot remember your username and/or password, please call the CareSource Provider Services Department:

Humana – CareSource Providers: 1-855-852-7005

CareSource Marketplace Plan Kentucky Providers: 1-855-852-5558

CareSource Medicare Advantage Kentucky Providers: 1-855-202-1059

Browser Requirements for the CareSource Provider Portal

In order to utilize the CareSource Provider Portal, you must use Internet Explorer version 8, 9, 10 or 11 browser. We do not support Internet Explorer version 7. You may also use Google Chrome and FireFox browsers.

Provider Login:
 
 

MESSAGES


Inpatient Prior Authorizations – Cite AutoAuth

We have expanded the types of inpatient prior authorization requests that can be processed through Cite AutoAuth.

In addition:

  • Initial phone calls, emails or faxes are no longer necessary
  • Clinical information to support a request for authorization can be uploaded
  • Immediate approval or pend status of an authorization is delivered

If you need training regarding provider portal use, please visit the “Prior Authorization” link at the following landing page to find videos, answers to frequently asked questions and a step-by-step guide: 

https://providerportal.caresource.com/KY/User/Login.aspx?ReturnUrl=%2fKY


Kentucky Medicaid: Provider Information Change Reminder

Please be sure to notify Humana – CareSource® of changes in address, phone number, or the addition or departure of a physician or other health partner to your practice. To learn more about the timeline of changes and how to contact us, view our network notification.


Network Notifications

We want to make it easy for you to stay aware of any changes with CareSource® plans, as well as new processes we create to make doing business with us more efficient.

Network Notifications are published to communicate updates that impact claims, clinical guidelines, Provider Portal functions and more. Click below to see more!


Updates to the Find a Doctor/Provider Online Search Tool

CareSource recently upgraded our online health partner search tool. We have listened to member and health partner feedback to offer a more robust tool that is easier to use. Users can now set search parameters to quickly find practitioners based on name, location, specialty and more! Check out the improvements now by visiting the Find a Doctor/Provider tool.