TrueProvider Portal – Users – User Login

Register for the Provider Portal

The Provider Portal makes it easier for you to work with us 24/7. It has critical information and tools to save your practice time. This helpful online tool is available for all plans.

If you are not already registered for the Provider Portal, please register here. You can refer to the Portal Registration Training Module for step-by-step instructions.

If you cannot remember your login, please utilize our “Forgot Password” feature to update your information and/or reset your password.

Kentucky HEALTH Program Update as of 3/27/2019

Given the legal decision on March 27, 2019, the Kentucky HEALTH program will not begin on April 1, 2019. View the program update here.

Browser Requirements for the CareSource Provider Portal

In order to utilize the CareSource Provider Portal, you must use Internet Explorer version 8, 9, 10 or 11 browser. We do not support Internet Explorer version 7. You may also use Google Chrome and FireFox browsers.

Provider Login:
Forgot password?


Kentucky Medicaid Copayment Update

Beginning Jan. 1, 2019, copays for medical, dental, vision and pharmacy services will be mandatory for all enrollees with certain exceptions. The best resource to determine whether or not a copay applies for your patient is by checking the KY HealthNet Portal. The mandatory copay amounts and applicable services are listed in the network notification.

Kentucky Medicaid: Provider Information Change Reminder

Please be sure to notify Humana – CareSource® of changes in address, phone number, or the addition or departure of a physician or other health partner to your practice. To learn more about the timeline of changes and how to contact us, view our network notification.

Network Notifications

We want to make it easy for you to stay aware of any changes with CareSource® plans, as well as new processes we create to make doing business with us more efficient.

Network Notifications are published to communicate updates that impact claims, clinical guidelines, Provider Portal functions and more. Click below to see more!