TrueProvider Portal – Users – User Login

Register for the Provider Portal

CareSource® has a single provider portal for the Kentucky market.  Providers who serve Humana – CareSource® members may also serve CareSource Just4Me™ or CareSource Medicare Advantage members.

If you are not already registered for the Provider Portal, please register here.

If you have a login, but cannot remember your username and/or password, please call the CareSource Provider Services Department:

Humana – CareSource Providers: 1-855-852-7005

CareSource Just4Me Kentucky Providers: 1-855-852-5558

CareSource Medicare Advantage Kentucky Providers: 1-855-202-1059

Register for the CareSource E-Communication System

Cut down on clutter and go green! Register for CareSource Provider E-Communication System and receive relevant and timely information via email. Please register here.

Provider Login:


Updates to the Find a Doctor/Provider Online Search Tool

CareSource recently upgraded our online health partner search tool. We have listened to member and health partner feedback to offer a more robust tool that is easier to use. Users can now set search parameters to quickly find practitioners based on name, location, specialty and more! Check out the improvements now by visiting the Find a Doctor/Provider tool.

CareSource Just4Me Plans Now Called CareSource Marketplace Plans

Effective January 1, 2017, our Marketplace plans will no longer be called “CareSource Just4Me™.” Our product lines now include Medicaid, Medicare Advantage and Marketplace plans.

Controlling High Blood Pressure

Checking your patient’s blood pressure regularly is important. In addition, encourage them to fight high blood pressure by:

  • Monitoring their blood pressure
  • Educating them on the importance of medication adherence
  • Exercising regularly
  • Lowering salt intake
  • Staying at a healthy weight

The member’s medical record should include the following: 

  • A diagnosis of hypertension / high blood pressure
  • Documentation of the member’s blood pressure with each visit

We value your partnership in improving the health and care for our members

Humana – CareSource Zika Virus Announcement

The Kentucky Department for Public Health warns Kentuckians, particularly pregnant women and women planning to become pregnant, to avoid travel to areas of the world with active Zika virus transmission. For Centers for Disease Control and Prevention recommentations and other information, please click here.

Browser Requirements for the CareSource Provider Portal

In order to utilize the CareSource Provider Portal, you must use Internet Explorer version 8, 9, 10 or 11 browser. We do not support Internet Explorer version 7. You may also use Google Chrome and FireFox browsers.

Humana – CareSource Medical Necessity Criteria

When you request prior authorization for covered services from Humana – CareSource, we use nationally recognized criteria to determine the medical necessity of the requested service. The criteria are based on applicable state and federal guidelines.

If you have questions regarding the criteria used in prior authorization determinations, please call the Humana – CareSource Provider Relations department at 1-855-852-7005. Hours of operation are Monday through Friday, 8 a.m. to 5 p.m. Eastern time.