TrueProvider Portal – Users – User Login

Register for the Provider Portal

CareSource® has a single provider portal for the Kentucky market.  Providers who serve Humana – CareSource® members may also serve CareSource Just4Me™ or CareSource Medicare Advantage members.

If you are not already registered for the Provider Portal, please register here.

If you have a login, but cannot remember your username and/or password, please call the CareSource Provider Services Department:

Humana – CareSource Providers: 1-855-852-7005

CareSource Just4Me Kentucky Providers: 1-855-852-5558

CareSource Medicare Advantage Kentucky Providers: 1-855-202-1059

Browser Requirements for the CareSource Provider Portal

In order to utilize the CareSource Provider Portal, you must use Internet Explorer version 8, 9, 10 or 11 browser. We do not support Internet Explorer version 7. You may also use Google Chrome and FireFox browsers.

Register for the CareSource E-Communication System

Cut down on clutter and go green! Register for CareSource Provider E-Communication System and receive relevant and timely information via email. Please register here.

Provider Login:


Prior Authorization Changes for Prescription Medications:
Humana – CareSource Kentucky Medicaid and Kentucky CareSource Marketplace Plans

We are pleased to announce as of January 1, 2017, Humana – CareSource and CareSource will be partnering with Novologix to bring you an innovative solution to the way you currently submit prior authorizations (PA). Eligible PA requests will include formulary products that require PA under the Pharmacy benefit. PA submission for formulary products billed under the Medical benefit will also be available early 2017.

Humana – CareSource health partners can click here to learn about benefits and timelines associated with the project.

Network Notifications

We want to make it easy for you to stay aware of any changes with CareSource® plans, as well as new processes we create to make doing business with us more efficient.

Network Notifications are published to communicate updates that impact claims, clinical guidelines, Provider Portal functions and more. Click below to see more!

Updates to the Find a Doctor/Provider Online Search Tool

CareSource recently upgraded our online health partner search tool. We have listened to member and health partner feedback to offer a more robust tool that is easier to use. Users can now set search parameters to quickly find practitioners based on name, location, specialty and more! Check out the improvements now by visiting the Find a Doctor/Provider tool.

CareSource Just4Me Plans Now Called CareSource Marketplace Plans

Effective January 1, 2017, our Marketplace plans will no longer be called “CareSource Just4Me™.” Our product lines now include Medicaid, Medicare Advantage and Marketplace plans.

Humana – CareSource Zika Virus Announcement

The Kentucky Department for Public Health warns Kentuckians, particularly pregnant women and women planning to become pregnant, to avoid travel to areas of the world with active Zika virus transmission. For Centers for Disease Control and Prevention recommentations and other information, please click here.