TrueProvider Portal – Users – User Login

Register for the Provider Portal

The Provider Portal makes it easier for you to work with us 24/7. It has critical information and tools to save your practice time. This helpful online tool is available for all CareSource Ohio plans. 

If you are not already registered for the Provider Portal, please register here. You can refer to the Portal Registration Training Module for step-by-step instructions.

If you have a login but cannot remember your username and/or password, please call the CareSource Provider Services Department at 1-800-488-0134.


Browser Requirements for the CareSource Provider Portal

In order to ensure the highest security standards, the platform that CareSource utilizes for sending secure email will be undergoing security enhancements. This change will take effect on June 3, 2018. The security upgrades will result in the secure email portal only allowing a message recipient to access their messages using browsers that support TLS 1.2 or higher. For additional information, including which browsers support TLS 1.2 and a definition of TLS, please view the network notification related to this security enhancement.


Provider Login:
 
 
Forgot password?

MESSAGES


 

Medicaid Pregnancy Risk Assessment Form

CareSource encourages providers to use the Pregnancy Risk Assessment Form (PRAF 2.0) decrease preterm births by facilitating progesterone treatment. Learn more: PRAF Informational Webinar.


Refund Check Requests Address Update

Effective immediately, CareSource has updated the address for refund check submissions. The Claim Recovery Request Form has been created to help ensure timely and accurate processing, and is available to download. Please submit a separate Claim Recovery Request Form for each refund check and include the appropriate required documentation for each submission. Please view the network notification for more information.


Medical and Behavioral Health Coordination

CareSource encourages communication and care coordination between medical and behavioral health providers to achieve optimal health for our members. Communication is necessary to support continuity of care and member safety. To promote safe and effective care coordination, CareSource has provided a Coordination of Health Care Exchange of Information form.


Behavioral Health Redesign Questions?

CareSource has created a Rapid Response Team to help answer your questions regarding Ohio’s Community Behavioral Health Center (CBHC) Behavioral Health Redesign. Leave a message on our dedicated help line at 1-800-488-0134 or email us. We will return your message within 24 business hours, if not sooner. Visit the Behavioral Health page to access resources to help the transition go smoothly.


Inpatient Prior Authorizations – Cite AutoAuth

Inpatient prior authorization requests can now be processed through Cite AutoAuth.

  • No initial phone call, email or fax is necessary
  • Ability to upload clinical information to support request for authorization
  • Immediate approval or pend status of an authorization

Need refresher training? Log in to the portal and visit the Prior Authorization link to find videos, answers to frequently asked questions and a step-by-step guide.


Network Notifications

We want to make it easy for you to stay aware of any changes with CareSource® plans, as well as new processes we create to make doing business with us more efficient.

Network Notifications are published to communicate updates that impact claims, clinical guidelines, Provider Portal functions and more. Click below to see more!