TrueProvider Portal – Users – User Login

Register for the Provider Portal

The Provider Portal makes it easier for you to work with us 24/7. It has critical information and tools to save your practice time. This helpful online tool is available for all CareSource Ohio plans.

If you are not already registered for the Provider Portal, please register here. You can refer to the Portal Registration Training Module for step-by-step instructions.

If you cannot remember your login, please utilize our “Forgot Password” feature to update your information and/or reset your password.


Browser Requirements for the CareSource Provider Portal

In order to ensure the highest security standards, the platform that CareSource utilizes for sending secure email will be undergoing security enhancements. This change will take effect on June 3, 2018. The security upgrades will result in the secure email portal only allowing a message recipient to access their messages using browsers that support TLS 1.2 or higher. For additional information, including which browsers support TLS 1.2 and a definition of TLS, please view the network notification related to this security enhancement.


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ICD-10-CM diagnosis coding and Risk Adjustment education sessions and webinars

CareSource has partnered with Pulse8 and we are offering on line ICD-10-CM diagnosis coding and Risk Adjustment education sessions and webinars. The Webinar details:

  • Free!
  • Covers documentation and coding of illnesses
  • Provides the basics of Risk Adjustment
  • Last one hour
  • Sessions are live and on-demand
  • Live sessions have a question and answer session after the presentation
  • On-demand sessions are approved for one CEU through the American Academy of Professional Coders (AAPC)

Learn more about this great educational opportunity and register for the webinars.


Submit Consent Forms Via the Portal for Ohio Medicaid and MyCare Claims

Providers can now submit abortion, hysterectomy and sterilization (AHS) consent forms immediately and securely through the Provider Portal. Start by accessing the Member Eligibility section. After verifying the member’s eligibility, the option to upload the consent form is available. Look for detailed instructions on the Member Eligibility tab. It’s as easy as selecting the document and clicking submit.


MyCare Waiver Provider Signature Policy Reminder

CareSource would like to remind MyCare Ohio providers of a requirement from the Ohio Department of Medicaid (ODM) regarding waiver signatures. A signature must be obtained for direct care services during new service initiation and assignment of a new provider. To learn more, please view the network notification.


MyCare Waiver Services Prior Authorization Reminder

CareSource would like to remind all MyCare Waiver providers that all waiver codes require a prior authorization. To learn more, view the network notification.


Medicaid Pregnancy Risk Assessment Form

CareSource encourages providers to use the Pregnancy Risk Assessment Form (PRAF 2.0) decrease preterm births by facilitating progesterone treatment. Learn more: PRAF Informational Webinar.


Network Notifications

We want to make it easy for you to stay aware of any changes with CareSource® plans, as well as new processes we create to make doing business with us more efficient.

Network Notifications are published to communicate updates that impact claims, clinical guidelines, Provider Portal functions and more. Click below to see more!