TrueProvider Portal – Users – User Login

Register for the Provider Portal

The Provider Portal makes it easier for you to work with us 24/7. It has critical information and tools to save your practice time. This helpful online tool is available for all CareSource Ohio plans. 

If you are not already registered for the Provider Portal, please register here. You can refer to the Portal Registration Training Module for step-by-step instructions.

If you have a login but cannot remember your username and/or password, please call the CareSource Provider Services Department at 1-800-488-0134.


Browser Requirements for the CareSource Provider Portal

In order to use the CareSource Provider Portal, you must use Internet Explorer browser version 8, 9, 10 or 11. We do not support Internet Explorer version 7. You may also use Google Chrome and FireFox browsers.


Provider Login:
 
 
Forgot password?

MESSAGES


Behavioral Health Redesign Questions?

CareSource has created a Rapid Response Team to help answer your questions regarding Ohio’s Community Behavioral Health Center (CBHC) Behavioral Health Redesign. Leave a message on our dedicated help line at 1-800-488-0134 or email us. We will return your message within 24 business hours, if not sooner. Visit the Behavioral Health page to access resources to help the transition go smoothly.


Inpatient Prior Authorizations – Cite AutoAuth

Inpatient prior authorization requests can now be processed through Cite AutoAuth.

  • No initial phone call, email or fax is necessary
  • Ability to upload clinical information to support request for authorization
  • Immediate approval or pend status of an authorization

Need refresher training? Log in to the portal and visit the Prior Authorization link to find videos, answers to frequently asked questions and a step-by-step guide.


Network Notifications

We want to make it easy for you to stay aware of any changes with CareSource® plans, as well as new processes we create to make doing business with us more efficient.

Network Notifications are published to communicate updates that impact claims, clinical guidelines, Provider Portal functions and more. Click below to see more!